Refunds

TwiceOver is sold as a subscription through Dodo Payments, our merchant of record. Dodo is the seller you purchase from and the party you contract with for the transaction itself — TwiceOver is the software and service you're using.

• Cancel anytime. The primary way is one click in Settings — no retention flow, no call, no form to fill in; it takes effect at the end of the period already paid for, with no partial refund for the remainder. You can also cancel directly with Dodo, our merchant of record, at least 48 hours before your renewal date, on the same period-end terms.
• Refund requests. Refunds are handled by Dodo, our merchant of record, under Dodo's Buyer Terms — contact Dodo directly, or reach us at support@twiceover.io and we'll route you. Refunds are given at Dodo's sole discretion, on a case-by-case basis, and may be refused; contact Dodo within 60 days of your purchase. This is a real change from TwiceOver's own prior promise to "review requests and issue eligible refunds directly" — under a true MoR, refund decisions are Dodo's to make, not ours.
• Where required by law, statutory cancellation and refund rights (for example, EU/UK consumer cooling-off rights) apply and are honored by Dodo as the seller of record.
• No per-analysis or usage charges exist, so there is nothing to refund beyond the subscription itself.