Refunds

TwiceOver is sold as a subscription through Dodo Payments, our merchant of record. Dodo is the seller you purchase from and the party you contract with for the transaction itself — TwiceOver is the software and service you're using.

• Cancel anytime. Contact us or Dodo at least 48 hours before your renewal date; cancellation takes effect at the next payment date — no partial refund for the remainder of the period already paid for.
• Refund requests. Refunds are handled by Dodo, our merchant of record, under Dodo's Buyer Terms — contact Dodo directly, or reach us at support@twiceover.io and we'll route you. Refunds are given at Dodo's sole discretion, on a case-by-case basis, and may be refused; contact Dodo within 60 days of your purchase. This is a real change from TwiceOver's own prior promise to "review requests and issue eligible refunds directly" — under a true MoR, refund decisions are Dodo's to make, not ours.
• Where required by law, statutory cancellation and refund rights (for example, EU/UK consumer cooling-off rights) apply and are honored by Dodo as the seller of record.
• No per-analysis or usage charges exist, so there is nothing to refund beyond the subscription itself.